Day 255 Phrases in Customer Service (10)

Today, I had a complicated phone call with a customer. I wanted the conversation to go smoothly, but I wasn’t able to manage it well.

Customer)
I want to buy an ignition cylinder and its cover at the same time. Also, I'd like to combine the shipping cost for both items. But I'm not sure how to do that.

Me)
I see, you'd like to have both items shipped together to avoid paying for shipping twice. To do that, please select 'Shipping' for one of the items, and 'Pick up' for the other.

Customer)
There's no 'Pick up' button on website. What should we do?

Me)
Oh, I see. Thank you for letting me know. In that case, the total shipping cost is $ 20, so please try this:
Select 'Expedite Northland' for one item, and 'Standard Southland' for the other. That should combine the shipping and only charge you $ 20 in total.

<My Past Articles Related to Customer Service>

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