Day 178 Phrases in Customer Service (5)

I have written down some sentences that I use in my role, just for review.

  • In general, directional tires cannot be swapped between the left and right sides. If they are swapped, the rotation direction will be reversed, which can negatively impact safety. However, it is possible to exchange them by removing the tires from the wheels and changing their direction.

    That said, this process incurs additional costs, and repeated removal can accelerate tire wear, so it is not recommended.
     

  • May I confirm if I’m speaking with Mike? It appears there was an overpayment of $5 on your end. If you’d like, we can arrange a refund for the $5. Could you please let us know how you’d like to proceed?

Comments

Post a Comment

Popular posts from this blog

Day 343 Collecting Customers' Feedback and Comments

When customers walk into our shop, I usually ask them to post their comments and feedback about our service. Their review not only allows me to reflect on my attitude, but it  can also be one factor in expanding our products to as many people as possible. Our shop is located a bit far from the center of Auckland City. For this reason, I believe that  accumulating customers' reviews is crucial for accelerating our profit .
Read more

Day 220 Phrases in Customer Service (9)

I wrote down two car parts for review. A wheel spacer is placed between the inner surface of a wheel and the hub attached to the car body to decrease the offset, which moves the tire outward. A wheel adapter is used to change the bolt pattern of a wheel, allowing different types of wheels to be installed on a vehicle. <My Past Articles Related to Customer Service> I will review my past articles and keep practicing every day. Day 166 Phrases in Customer Service (1) Day 168 Phrases in Customer Service (2) Day 169 Phrases in Customer Service (3) Day 175 Phrases in Customer Service (4) Day 174 Inquiries from Customers Day 178 Phrases in Customer Service (5) Day 199 Phrases in Customer Service (6) Day 203 Phrases in Customer Service (7) Day 204 Phrases in Customer Service (8)
Read more

Day 204 Phrases in Customer Service (8)

 I listed car-related vocabulary that I haven't clearly explained so far. A  High Mount Stop Lamp is positioned at the top of the tailgate. It lights up when the car is braking, making the vehicle more visible to drivers behind. Tailgate Gas Struts help keep the tailgate open. They contain gas inside a cylinder, which controls the movement. When closing the tailgate, the struts compress, and the gas inside slows it down. Power Steering makes it easier for drivers to turn the steering wheel, allowing for smoother and more effortless steering. A  Seat Belt Buckle secures the seat belt by locking it in place, ensuring passenger safety. A Shift Knob is the handle on the gear stick, which drivers hold when changing gears in both manual and automatic cars. A Combination Switch  operates multiple functions, such as turn signals, headlights, and wipers. A Door Lock Actuator is a small motor inside the car door that locks and unlocks the door when a button is pressed, e...
Read more

Day 185 My Emotional State

Image
I took the entire day to rest because I have been feeling extremely fatigued recently. To better understand my emotional state since arriving in New Zealand, I created a line graph to analyze my feelings. I rated my mood on a scale of one to ten three times each month. As shown below, the first peak occurred in mid-September, when I met a dependable friend at language school. Spending weekends together exploring different places helped ease the stress of adapting to a new environment. However, my mood declined soon after, as I faced challenges obtaining both a job and a working holiday visa. My motivation reached its highest point in mid-November when I finally secured a job, ensuring I could extend my stay in New Zealand. Although I’ve since encountered difficulties in areas I had no prior experience in, I’ve gradually adjusted to my new workplace.
Read more

Day 171 BBC World Service Content

Image
I recently listened to some content from the BBC World Service uploaded on YouTube. I wrote down several sentences that include vocabulary new to me. Please note that the sentences below do not reflect my opinions; I have simply listed them to help me remember. First of all, that was a very contentious idea because people said, "how can you possibly compare big countries?" And they got people to take these tests, often against a great deal of local resistance. Singapore, Estonia, Taiwan or those sort of places, which we don't historically think of as being economic rivals. But you're right, kind of a good education is a much broader thing. And we as parents or whatever kind of want a lot more for our children. Well, I suppose there are two ends of that scales, the countries who might think they're doing well and then get a bit of shock. There was also an element of complacency. We don't want to segregate any people in the world. Shanghai was often considered a...
Read more

Day 183 Factors Causing Me Stress

I sometimes struggle with deciding what to do after my working holiday. My working holiday visa is valid until mid-November this year, but at the moment, I’m unsure whether I will stay until it expires. My decision will depend on my work situation and my motivation to achieve my goals. When I started my current job, I set a clear goal for myself, but I haven’t reached the level I hoped for yet. I know I might be pushing myself too hard to be perfect, but I’m finding it difficult to manage both the situation and my feelings. Either way, I’ve decided to go outside today.
Read more

Day 202 Youtube Content

I wrote down some sentences I struggled to read aloud smoothly, as I did yesterday. We're not rolling around in the mud anymore. They're being less exposed to that microbiome, which has good bacteria. The other thing which is really interesting too, and not to kind of drill into the niche of it. What kind of reaction does it cause? Keeping with this, like, why are we getting more allergic to stuff? Are allergies getting more severe? Are there more allergies or are we just more aware of it? The weight of the research and evidence does show that due to those factors I outlined earlier, you know, where it's different environments, we're a more cleaner society, there's more sterilisation going on, not only are we reporting more allergies, but unfortunately allergies are getting worse too. Reference:  https://youtu.be/XQChh9jCHcQ?si=K1hi7Fl-YIYbXrp1
Read more

Day 170 Dentist in New Zealand

Yesterday, I visited a dentist in New Zealand for the first time because I had felt sharp pain in the tooth just in front of my left molar when I brushed my teeth. Although this symptom was the main reason for going to the dentist, the doctor also found a cavity in my left molar. He explained the current condition of the tooth and decided to prioritize treating my left molar, rather than the first tooth I mentioned. If I had never gone there, it might have been too late. I was lucky. Next time, I will ask him about the main cause of the problems and how to address them, but I think changes in my living environment and meals might have caused more damage than I expected. Anyway, this reminded me that my health is the top priority.
Read more

Day 287 Understanding Own Personality

When I was younger, especially during high school and university, I felt that I always had to connect with someone. I understand that I shouldn't blame adults for this, but teachers and older people often forced me to engage in conversations with classmates or club team members. It was actually very difficult for me to communicate with someone for a long time because I didn’t want to make others feel frustrated or uncomfortable. As a result, I became exhausted from repeatedly trying to maintain conversations. Now that I am an adult, I am gradually learning to express my thoughts and prioritize my mental health. Since coming to New Zealand, I have felt this even more strongly. Moving forward, I will continue to embrace this mindset.
Read more

Day 148 Buying Medicine

Image
It has been almost five months since I arrived in New Zealand. Some of the medicine I brought from Japan ran out last week, so I had to purchase replacements. I bought two types of medicine: an ice gel for relieving pain and a bottle of eye drops to lubricate my eyes. The latter is particularly important because I spend a lot of time looking at a computer screen, both at work and while studying at home. Although I have experience working in a pharmaceutical company, my knowledge is limited to clinical trials. Therefore, I decided to consult a pharmacy assistant before making my purchase. This experience gave me a valuable opportunity to ask questions and interact in English. I believe that everything I encounter in my daily life here is both meaningful and enriching.
Read more