Day 178 Phrases in Customer Service (5)

I have written down some sentences that I use in my role, just for review.

  • In general, directional tires cannot be swapped between the left and right sides. If they are swapped, the rotation direction will be reversed, which can negatively impact safety. However, it is possible to exchange them by removing the tires from the wheels and changing their direction.

    That said, this process incurs additional costs, and repeated removal can accelerate tire wear, so it is not recommended.
     

  • May I confirm if I’m speaking with Mike? It appears there was an overpayment of $5 on your end. If you’d like, we can arrange a refund for the $5. Could you please let us know how you’d like to proceed?

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