Day 347 Handling Rude Customers

I couldn’t help but feel annoyed while talking to a rude customer yesterday. She asked me if I could speak her native language. When I said no, she started speaking English slowly. I didn’t mind that at all—I understood she was doing her best as an English learner. However, she suddenly became irritated, and after I asked her to clarify her request several times because she had only said a few unclear words, she finally said, “I feel tired. Other staff, please.” I honestly didn’t understand what she wanted. I admit my support wasn’t perfect, and I could have tried harder to understand her intention, but I couldn’t tolerate her attitude.

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