Day 340 The Way I Communicate with Rude Customers

I sometimes come across rude customers who are bossy or try to negotiate the price too much. When dealing with them, I try to explain the current market trends and the reasons why we cannot lower the price, using a moderate tone. Of course, speaking firmly is one option for handling such situations. However, I feel it is better to resolve each inquiry in as calm an atmosphere as possible, as this might eventually lead to a purchase.

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