Day 306 When returning items to a shop

Yesterday, a customer requested a refund because the headlights he ordered did not fit his car. It is understandable that he asked for a refund in this situation. However, when he arranged the shipment at the post office, he chose a non-signature-required delivery option. His attitude frustrated me because he hadn’t considered the risk that the parcel could be lost. Fortunately, I received it during my working hours, and it was not damaged. I will be more cautious when handling similar situations in the future.

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