Day 301 Understanding the feelings of customer service staff

I have communicated with both kind and rude customers so far. It’s easy to speak negatively about mean people, but that doesn't help in mastering customer service. I might as well try to make the most of even stressful situations. That’s why I’ve started reflecting on my own attitude toward customer service staff at other companies when I used to work at a pharmaceutical company and an international cooperation center. I was usually careful about how I spoke to them, but I didn’t always manage to do so. In short, my current role gives me new insights.