Day 278 What I Made Progress in My Role

At the beginning of my current role, I couldn’t communicate with customers at all when I was extremely tired. However, I have gradually developed the ability to handle each inquiry in English, even when I’m not feeling well. Of course, I still struggle to understand Kiwis, especially when talking over the phone. But now I can grasp the overall meaning by catching key phrases from their explanations. I believe this is definitely a crucial skill, as my physical condition isn’t always stable and I need to interact with people from various nationalities. This experience will contribute to my future career.

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