Day 194 Improvement of My Listening Skill

I realized that I can understand customers' inquiries more clearly than before. Although one of the factors is that I have become more familiar with car-related vocabulary, that is not the only reason. I might have acquired the ability to grasp the customer’s intention, rather than focusing on each individual word they say. I feel that this is one of the essential skills in customer service, as our role is to resolve each query as quickly as possible, not to memorize every word the customer says. I will keep moving forward step by step.

Comments

Post a Comment

Popular posts from this blog

Day 220 Phrases in Customer Service (9)

I wrote down two car parts for review. A wheel spacer is placed between the inner surface of a wheel and the hub attached to the car body to decrease the offset, which moves the tire outward. A wheel adapter is used to change the bolt pattern of a wheel, allowing different types of wheels to be installed on a vehicle. <My Past Articles Related to Customer Service> I will review my past articles and keep practicing every day. Day 166 Phrases in Customer Service (1) Day 168 Phrases in Customer Service (2) Day 169 Phrases in Customer Service (3) Day 175 Phrases in Customer Service (4) Day 174 Inquiries from Customers Day 178 Phrases in Customer Service (5) Day 199 Phrases in Customer Service (6) Day 203 Phrases in Customer Service (7) Day 204 Phrases in Customer Service (8)
Read more

Day 343 Collecting Customers' Feedback and Comments

When customers walk into our shop, I usually ask them to post their comments and feedback about our service. Their review not only allows me to reflect on my attitude, but it  can also be one factor in expanding our products to as many people as possible. Our shop is located a bit far from the center of Auckland City. For this reason, I believe that  accumulating customers' reviews is crucial for accelerating our profit .
Read more

Day 222 Appreciation For My Friend

Image
I visited Newmarket Park after work because my friend invited me, just like we did before. I have met many calm and kind people at language school and various events, but there are only a few reliable friends with whom I can share my honest thoughts without feeling pressured. It’s easy to see that she gets along well with her coworkers at her workplace. I always learn something new from her personality and attitude. Of course, English as well. I must not forget my wife’s understanding. She once told me, "It is precious to stay abroad for a long time. Also, please absorb different perspectives and ideas during your working holiday. You don’t have to worry about spending time with women because I also have reliable male friends. Don’t let that bother you."
Read more

Day 204 Phrases in Customer Service (8)

 I listed car-related vocabulary that I haven't clearly explained so far. A  High Mount Stop Lamp is positioned at the top of the tailgate. It lights up when the car is braking, making the vehicle more visible to drivers behind. Tailgate Gas Struts help keep the tailgate open. They contain gas inside a cylinder, which controls the movement. When closing the tailgate, the struts compress, and the gas inside slows it down. Power Steering makes it easier for drivers to turn the steering wheel, allowing for smoother and more effortless steering. A  Seat Belt Buckle secures the seat belt by locking it in place, ensuring passenger safety. A Shift Knob is the handle on the gear stick, which drivers hold when changing gears in both manual and automatic cars. A Combination Switch  operates multiple functions, such as turn signals, headlights, and wipers. A Door Lock Actuator is a small motor inside the car door that locks and unlocks the door when a button is pressed, e...
Read more

Day 280 to Day 282 Short Trip (Auckland, Hobbiton, Rotorua, etc)

Image
My wife arrived in New Zealand on the 1st of May, and we explored several spots together over the weekend. I selected some amazing photos and posted them in this article. But honestly, nothing beats being with my wife. 2nd May Remedy Coffee Mission Bay Cornwall Park  and  One Tree Hill Mount Eden  and  Friend & Whau Cafe Watching the Super Rugby Match between the BLUES and WESTERN FORCE at  Eden Park 3rd May Hobbiton™ Movie Set Tours Waiotapu Thermal Wonderland Rotorua Lakefront Boardwalk Auckland Night Market 4th May Takapuna Beach Sunday Market Mount Victoria Devonport Beach
Read more

Day 195 Newmarket Park

Image
My friend recommended that I visit Newmarket Park before, so I went there today. Originally, I had planned to keep running during my time there. However, I was unfortunately too tired and sleepy due to my recent tight schedule. As a result, I chose to walk and do some stretching to relieve my fatigue. Many people stopped by the park, just like me, since today is a public holiday, meaning some people had the day off. This park is quite ordinary, without any special features, but I was able to fully relax thanks to its well-maintained grass. I’d like to visit again someday.
Read more

Day 225 Sightseeing in Hamilton

Image
I finally visited Hamilton, a city I have been interested in for a while. This was my first time sightseeing in a different city. Although Hamilton is the fourth-largest city in New Zealand by population, most areas were calmer and quieter than I had expected. Such an atmosphere helped me relax and forget my worries. The highlight of my visit was Hamilton Gardens, where I saw a variety of gardens. The Japanese garden was especially amazing, and it reminded me of how beautiful Japanese culture is. Course Auckland Central to Hamilton Central: 7:15 am to 9:05 am Hamilton Garden: 10:00 am to 12:00 pm Lunch: 1:00 pm to 1:30 pm Te Whare Taonga o Waikato Museum & Gallery: 1:30 pm to 2:00 pm Walking Along Waikato River: 2:00 pm to 3:00 pm Shopping Mall (Centerplace Mall): 3:30 pm to 5:00 pm Walking Around Hamilton Central: 5:00 pm to 7:00 pm Hamilton Central to Auckland Central: 7:25 pm to 9:15 pm Cost Bus (Auckland Central to Hamilton Central): 36 NZD Bus (Hamilton Central to Auckland Cen...
Read more

Day 22 ALL BLACKS vs LOS PUMAS

Image
Today, I went to Eden Park to watch the rugby game between the All Blacks and Argentina. It was so much fun!! I have been wanting to hear New Zealand's national anthem and watch a game in person ever since I saw the Rugby World Cup 2011 in New Zealand on TV.  One of my dreams come true today. I will be able to sleep well tonight.
Read more

Day 203 Phrases in Customer Service (7)

 I wrote down some sentences that I couldn't explain to a customer well. 0W is compatible with temperatures as low as -35℃, 5W with -30℃, and 10W with -25℃. The number before 'W' represents the oil's viscosity at low temperatures. The lower the number, the lower the temperature the oil can withstand. The numbers after 'W' indicate the oil's viscosity at high temperatures, but they do not represent a temperature range. A higher number means better oil film retention at high temperatures, which enhances engine protection.
Read more

Day 253 Daylight Saving Time Is Ending Soon

Image
Today is the last day of Daylight Saving Time, which means winter is coming soon. Some people dislike winter due to its cold weather. However, I like both summer and winter because they each have fantastic characteristics, especially from the perspective of nature. It's true that shorter daylight hours limit our activities, but I will continue to explore enjoyable things. As for today, I went running to Mission Bay with my friend from Taiwan. I always learn something through conversations with her. I really respect her warm personality and vitality. Although she will leave Auckland soon, I will keep cheering for her even if we live in different places. Also, I was able to secure some time to talk with my wife over the phone. I was so happy to hear about her current work situation and her plans for the weekend. I must not forget her kindness and supportive personality. Recently, I’ve realized how crucial it is to build good relationships with others, especially over the past couple ...
Read more