Day 144 The importance of keeping my cool

Today, I encountered a challenge while communicating with a customer. He inquired about a steering rack, but as our shop primarily specializes in automotive exterior components, I was unfamiliar with the part. His frustration was evident as he exclaimed, "Why can’t you understand my question? Aren’t you a car parts shop staff member?"

Reflecting on my experience, I recall similar moments during my time working in Japan. While I occasionally experienced a sense of disappointment in my performance, I consistently maintained composure and proactively sought clarification when necessary.


I acknowledge that my current level of customer service proficiency remains a work in progress, and I am fully aware that I have yet to reach the professional standard I strive for. However, I approach each day with a determination to improve, conducting thorough reviews of my tasks and responsibilities. My employer recognized my limited expertise in the automotive field when hiring me, which serves as a reminder not to be overly self-critical. Instead, I view each challenge as an opportunity for growth and learning.

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