Day 132 What is Customer Service?

I have just finished my fourth working day. Today, I experienced something that made me realize the importance of customer service. A customer asked us to lower the price of some items below the displayed price. However, our owner and another staff member explained our current financial situation to him and convinced him that we could not lower the price any further. If I had handled this issue on my own, I would not have been able to explain the situation in such detail or with enough conviction. This experience helped me understand how crucial our role is and how to manage such situations. Customer service staff not only listen carefully to customers' opinions, but we also have to handle and manage any kind of issues. It was a meaningful day.











I found a kiwi on the bus on my way to work.


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